Notification

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Introduction

Notifications are sent automatically by the system for events such as a Job Assignment being submitted/approved/confirmed, a Work Order being reported/verified/completed, a ticket assignment, a new ticket comment, a ticket status change, and a summary of expiring warranties.

Prerequisites

• A stable internet connection.
• An active account already signed in to the system.

Step-by-Step Guide

Viewing Notifications

Goal: monitor recent events relevant to you.

Steps

1. Open the Notification list. Unread notifications are marked with a slightly darker background and a blue dot.
2. Click the notification bell icon in the application header to see the number of unread notifications.
3. Click a notification to mark it as read. If that notification relates to a specific page, you will be redirected there.

Expected Result: you can see recent events and jump directly to the related page from a relevant notification.

Marking Notifications as Read

Goal: manage notifications' read status without having to open them one by one.

Steps

1. To mark a single notification, click Mark as read on an unread notification (this button only appears for unread notifications).
2. To mark all notifications at once, click Mark all as read (this button only appears if there are unread notifications).

Expected Result: the marked notifications no longer show as unread, and the count on the bell icon decreases accordingly.

Deleting a Notification

Goal: clean up notifications that are no longer needed.

Steps

1. On the target notification, click Delete.

Expected Result: that notification no longer appears on the Notification list.

Events & Recipients

The table below summarizes which events trigger a notification and who receives them. The user who performed the action doesn't receive a notification for their own action.

Event	Recipients
A ticket is assigned to an employee	Super Admin, the assigned Assignee
A ticket's status changes	Super Admin, Head of Department, Requester, Assignee
A new comment is added to a ticket	Super Admin, Requester, Assignee
A Job Assignment is submitted	Super Admin, Head of Department, the Job Assignment's creator, assigned employees
A Job Assignment is approved	Super Admin, Head of Department, the Job Assignment's creator, assigned employees
A Job Assignment is confirmed	Super Admin, Head of Department, the Job Assignment's creator, assigned employees
A Work Order is reported	Super Admin, employees assigned to the Work Order
A Work Order is verified	Super Admin, Head of Department, the related Job Assignment's creator, assigned employees
A Work Order is completed	Super Admin, Admin, Head of Department
A summary of expiring warranties (scheduled, daily)	Super Admin, Admin, Head of Department

Note: besides appearing in the Notification list, some system installations also enable sending notifications via WhatsApp for the same events, complete with a direct link to the related page. This availability depends on the system administrator's configuration — contact your administrator to confirm whether this feature is active.

Troubleshooting / FAQ

Question/Issue	Solution
The Mark as read button doesn't appear on a notification.	This button only appears for notifications still in an unread state. If a notification no longer shows a blue dot, it's already read.
The count on the bell icon doesn't match what I see in the list.	Open the Notification list to refresh the view — the bell icon counts notifications that are still unread.